Realising Potential

Credit Controller

The Role:

The Credit Controller is an integral part of the financial operations team, primarily focused on proactive debt recovery to mitigate arrears.

Reporting to: Head of Collections

Responsibilities include (but are not limited to):

• Contact early arrears clients over the phone to manage the collection of outstanding debts on accounts in arrears.
• Negotiating payment plans and new payment terms with clients.
• Correspond with debtors via telephone and email regarding queries/concerns that arise from unpaid accounts with the aim of resolving outstanding issues prior to litigation.
• Recall direct debit payments using our third-party direct debit platform: GoCardless.
• Prepare accurate and detailed statements of accounts for files both internally and for those to be transferred to the relevant solicitors.
• Prepare and submit proof of debt forms.
• Assist in closing the loan restructures and documentation gathering.
• Assist customers when they change bank details ensuring all customer profiles are up to date.
• Collaborate with legal counsel and instruct solicitors to begin recovery and review any formal demand letters.
• Assess personal equity and work with the Land Registry and credit reference agencies portals.
• Documentation gathering for any forbearance or restructure requests.
• Ensuring that documents are correctly executed prior to completion of any restructure or forbearance put in place.
• Assisting with the restructuring of loans by evaluating client circumstances and contributing to the negotiation of new loan terms.
• Reconciling customers’ loan accounts and preparing loan statements (Excel skills needed) with high accuracy.
• Using Experian, Transunion, Creditsafe, Land Registry, Zoopla to determine customer net worth and tracing their assets before recommending a course of action
• Preparing files to forward to English Solicitors, Scottish and Northern Irish Solicitors for letters before action
• Providing administrative support to the Head of Financial Operations and to our solicitors
• Ad hoc duties as required

Skills and Qualifications:

• Experience in credit control or debt recovery, including negotiating payment plans with clients.
• Strong telephone and written communication skills for handling arrears queries and liaising with solicitors.
• High accuracy and attention to detail when preparing statements, proof of debt forms, and legal files.
• Good level of Excel skills for reconciling loan accounts and preparing statements.
• Familiarity with credit and property search tools (e.g., Experian, Land Registry, Creditsafe).
• Understanding of loan restructuring and forbearance processes, including documentation gathering.
• Strong organisational skills with the ability to manage multiple cases and meet deadlines.

Details and benefits:

• Duration: Permanent
• Employment Type: Full Time
• Salary: Market related, depending on experience
• Leave: 25 days annual leave
• Location: Office based role – Finchley Road, NW London. Convenient location with easy access to public transportation (Metropolitan, Jubilee, Thameslink and Overground)
• Comprehensive benefits package
• Dynamic and collaborative work environment  
• Start Date: ASAP